This negotiation was different. I liked the fact that we acted it out as we did, to really get the feel. It is very hard to not look someone in the eye. It does however,make you focus on your other senses, such as good listening. I think perhaps this is not such a bad thing, and maybe sometimes as Americans we read too much into things and miscommunicate from that. I could tell from the tone of someone's voice what they were trying to communicate, or if they were frustrated, excited, impatient, or just plain bored.
Our culture--Betan- obviously a take off, of some kind of Asian country. We were not to say no, but to say, "That would be difficult" I kind of like that. It's non-aggressive culture and way submissive was a nice change from the dominant, type of culture we live in now. I think it was enjoyable to host tea and serve. It is true that when dining and eating together it breaks the ice and brings fellowship. I thought it was a neat negotiation.
Tuesday, December 11, 2007
#14 Pepulator Exercise
We agreed initially online to go with 10 (I think)
then we changed to 30 as, we realized the best strategy.
then we changed to 30 as, we realized the best strategy.
#13 Happy Valley Consolidated
As representative of Happy Valley School district-High School and K-8 Principles, the main issues for me to get across was my new approaches. Some of these in my opinion were hard to interject without appearing pushy and not wanting to waste anyone's time. I gave it my best effort to try some active listening, small confrontation, and suggesting we brainstorm or problem solve.
I find that in meetings it's easier to stay quite until you can find an opportunity to get your opinion in. Challenges arise with different personalites and roles. Scott lead most of the meeting, and it was a bit touchy as the agenda's were coming out at the last minute.
Finding common ground with all the other members and trying not to appear critical of the High School process that is obviously ridiclous to have the aides send out confidential information, was getting touchy for me. Bill believed that the aides were the best asset to this process, and me and Amy did not. Not sure why Bill pushed that issue with me, but one of the main things was getting the agenda straight, and discussing the agenda items.
It was interesting to feel the role of this school meeting and the issues that do come up in school envrionments, but a meeting is a meeting..ugh!
I find that in meetings it's easier to stay quite until you can find an opportunity to get your opinion in. Challenges arise with different personalites and roles. Scott lead most of the meeting, and it was a bit touchy as the agenda's were coming out at the last minute.
Finding common ground with all the other members and trying not to appear critical of the High School process that is obviously ridiclous to have the aides send out confidential information, was getting touchy for me. Bill believed that the aides were the best asset to this process, and me and Amy did not. Not sure why Bill pushed that issue with me, but one of the main things was getting the agenda straight, and discussing the agenda items.
It was interesting to feel the role of this school meeting and the issues that do come up in school envrionments, but a meeting is a meeting..ugh!
Friday, November 9, 2007
#11 Changing Times for The Senior Center in Redwood Hills
Council Member Sherman requests a board meeting to discuss further use of the Martha Gold Senior Center in Redwood Hills. The Senior Center facilities needs to be shared and an agreement among all parties needs to be discussed and drawn up.
Nicky- Representative D.Kline- for Ad Hoc Coalitions
Dawn- The Senior's Club
Laura-Faciliatator
Bill-Sherman -Town Council
Amy-N.Vie- AAA
This actually went well. I believe part of the reason why it did, was becuase there was an Agenda handy, which gave points as to what we were going to discuss. We all had a copy. We also knew the groundrules, which is very important to discuss in a group meeting.
It was also written that we were to pledge or urged us to make an effort to reach agreement. I think the faciliator did a great job, but I didn't really want a faciliator interjecting in this particular meeting. The faciliator did serve well in repeating or summarizing where we were in our negotiation. I think we could have taken notes though. I tend to think that without a faciliator we could have quite easily reached an agreement.
This went smooth and it did appear that everyone was readily willing to voice their needs and learn the needs of others, which created a fun and pleasant atmosphere. We were able to come to an agreement rather quickly. As Dr. Strange pointed out, we all were willing to sacrifice a little for the good of the other. I believe that had a lot to do with the non-profit organization good will.
Nicky- Representative D.Kline- for Ad Hoc Coalitions
Dawn- The Senior's Club
Laura-Faciliatator
Bill-Sherman -Town Council
Amy-N.Vie- AAA
This actually went well. I believe part of the reason why it did, was becuase there was an Agenda handy, which gave points as to what we were going to discuss. We all had a copy. We also knew the groundrules, which is very important to discuss in a group meeting.
It was also written that we were to pledge or urged us to make an effort to reach agreement. I think the faciliator did a great job, but I didn't really want a faciliator interjecting in this particular meeting. The faciliator did serve well in repeating or summarizing where we were in our negotiation. I think we could have taken notes though. I tend to think that without a faciliator we could have quite easily reached an agreement.
This went smooth and it did appear that everyone was readily willing to voice their needs and learn the needs of others, which created a fun and pleasant atmosphere. We were able to come to an agreement rather quickly. As Dr. Strange pointed out, we all were willing to sacrifice a little for the good of the other. I believe that had a lot to do with the non-profit organization good will.
#10 Negotiating Budget Cuts at Newtowne Hospital
I disliked this negotiation the most, the main reason as the setting and temperament of each hospital employee attending was already on edge. Problems already existing and the mixed feelings of anger, resentment and unhappy employees having to begrudgingly sacrifice cutts in their department, caused for bad feelings to beging with.
I still am unsure as to how my role of Diana Antry -Vice President of Nursing, could have been portrayed. I remained quiet due to that. I have learned that in negotiating , there has to be a strong preparation of all information of the other negotiators, before hand. It can be very strenuous as to what the other person might be thinking, or put on the table and then reacting to their needs, knowing what to say , especially at the right time. It involves not only good business skills, but listening, waiting , watching and learning. Considering the air of tension, and not really knowing how to respond, caused me to clam up even more than I normally would have been.
I think that discussing the preparation techniques for all negotiations can also be beneficial to learn how to respond, what to expect, and discuss the roles of each agent, before starting. However, this is not an option, so under those conditions, I felt very unprepared and unsure of how to respond, so therefore: I fumbled thru this negotiation quiet and managed to appear passive in my role.
I do not feel that Amy run over me or took over for me. I chose to be remain silent as I watched and tried to learn more in the negotiation. This is obviously doesn't work well with for me. I am learning by observation of others skills and techniques though.
Obviously, as Nursing Vice President, I did not need to take a cut in my department, and or take on extra work of housekeeping, if this required a cut in housekeeping.
I thought this negotiation was sort of cut and dry, not much for resolving conflict from the parties and had an air of tension that was not comfortable.
I still am unsure as to how my role of Diana Antry -Vice President of Nursing, could have been portrayed. I remained quiet due to that. I have learned that in negotiating , there has to be a strong preparation of all information of the other negotiators, before hand. It can be very strenuous as to what the other person might be thinking, or put on the table and then reacting to their needs, knowing what to say , especially at the right time. It involves not only good business skills, but listening, waiting , watching and learning. Considering the air of tension, and not really knowing how to respond, caused me to clam up even more than I normally would have been.
I think that discussing the preparation techniques for all negotiations can also be beneficial to learn how to respond, what to expect, and discuss the roles of each agent, before starting. However, this is not an option, so under those conditions, I felt very unprepared and unsure of how to respond, so therefore: I fumbled thru this negotiation quiet and managed to appear passive in my role.
I do not feel that Amy run over me or took over for me. I chose to be remain silent as I watched and tried to learn more in the negotiation. This is obviously doesn't work well with for me. I am learning by observation of others skills and techniques though.
Obviously, as Nursing Vice President, I did not need to take a cut in my department, and or take on extra work of housekeeping, if this required a cut in housekeeping.
I thought this negotiation was sort of cut and dry, not much for resolving conflict from the parties and had an air of tension that was not comfortable.
Monday, October 22, 2007
Negotiation #9 The Mouse
Nicky- SAN
Trying to organize the Mayors to discuss prior to Big Meetign with all.
So far, not happening.
Did manage to get the Mayors together. The main issue that came up was sharing their part of the profit, and of course all wanted their cut. The small towns wanted their money and they didn't want the big towns to get the larger cut.
Trying to organize the Mayors to discuss prior to Big Meetign with all.
So far, not happening.
Did manage to get the Mayors together. The main issue that came up was sharing their part of the profit, and of course all wanted their cut. The small towns wanted their money and they didn't want the big towns to get the larger cut.
Negotiation #8 World Bank Game
This was the best negotiation so far. I enjoyed this card game of armed and unarmed. Dawn was my team mate and at first the directions were a bit unclear, but it became less confusing as we actually played the game out.
Each team, me and Dawn, opposite team- Scott, Amy and Laura Ellen , are given 20 cards, turning 10 face up(armed) and 10 down (unarmed).
Our teams are divided by folded, standed up, manila folders, so each team cannot see the other members cards, or hands. The only thing they can see is our poker faces..
Each round consists of 7 moves, I cannot remember how many rounds we had in the course of that night.
In each round, each team had the choice to turn 3 times, either armed or unarmed, with the choice to "attack" the other team. The other team has to decide to do the same.
At a break time, me and Scott, stepped outside to discuss his proposal to negotiate, a trust factor, of breaking bank, instead of each other. At first I went with this, until discussing with my team mate, Dawn. We both decided it could be a bluff for them to win, and went with attacking until we had none. Later we find out they were not bluffing, and had another tactic for a win win situation for both teams.
I learned that trust was a factor in this negotiation. I apply this to the real world negotiating. I don't want to do business and negotiate my money with people I don't trust.
The game was fun, and in addition we recieved some coins for our earned negotiations. Which was very unexpected!
All in all , this was the funnest negotiation so far.
Each team, me and Dawn, opposite team- Scott, Amy and Laura Ellen , are given 20 cards, turning 10 face up(armed) and 10 down (unarmed).
Our teams are divided by folded, standed up, manila folders, so each team cannot see the other members cards, or hands. The only thing they can see is our poker faces..
Each round consists of 7 moves, I cannot remember how many rounds we had in the course of that night.
In each round, each team had the choice to turn 3 times, either armed or unarmed, with the choice to "attack" the other team. The other team has to decide to do the same.
At a break time, me and Scott, stepped outside to discuss his proposal to negotiate, a trust factor, of breaking bank, instead of each other. At first I went with this, until discussing with my team mate, Dawn. We both decided it could be a bluff for them to win, and went with attacking until we had none. Later we find out they were not bluffing, and had another tactic for a win win situation for both teams.
I learned that trust was a factor in this negotiation. I apply this to the real world negotiating. I don't want to do business and negotiate my money with people I don't trust.
The game was fun, and in addition we recieved some coins for our earned negotiations. Which was very unexpected!
All in all , this was the funnest negotiation so far.
Negotiation #7 Fishpond Lane
Laura Ellen and I are the buyers of 67 Fishpond Lane. Laura Ellen met with the Sellers, Scott and Amy, while Dawn was acted as a "fly" on wall. The buyers offered up a price of $350,000 , their first asking price. Laura Ellen asked if the house came with a warranty, which the owners were willing to buy that for us. The owners did a good job of making the house seem irrisistable!
We wrapped up this negotiation in person very quickly as opposed to the group chat.In person a deal can be so much easier, due to reading body language and more of a force to avoid procrastination.
We all met and the negotiation from there went pretty quick. The price was set and boom that was it.
I am glad it went quick, because I could see it would have taken several more calls and emails to wrap up the deal by email or group chat.
We wrapped up this negotiation in person very quickly as opposed to the group chat.In person a deal can be so much easier, due to reading body language and more of a force to avoid procrastination.
We all met and the negotiation from there went pretty quick. The price was set and boom that was it.
I am glad it went quick, because I could see it would have taken several more calls and emails to wrap up the deal by email or group chat.
Negotiation #6- Dirty Stuff
My role as The Agency in Dirty Stuff was unclear to me. My one request is that we could go over the roles with the Dr. Strange, before we start the negotiations, as some of the roles can be a bit confusing to me, as I do not have a business background. I think having some more knowledge of my role, will help equip me better. These negotiations are great learning tools and I am learning alot from you guys!
This negotiation was interesting to watch the group dynamics in action. I was most impressed with all my classmates, as they really got into all their roles. Laura Ellen, especially, had great negotiation skills, as she interacted with Scott. She kept the level of communication open with all members, asking questions, opinions, and working to come to an agreement, especially with Scott. Laura Ellen worked hard to defend the employees rights, if their was a shutdown, the cleanup method procedures and policies. Her biggest challenge, it appears to me, was trying to get Dirty Stuff to comply with her expectations of the employees rights.
Scott felt backed in a corner, from my observation, as he defended his factory. I really kept pushing the fact, that we could or would close the plant down. This really got him upset, and that was not my goal, only to try to figure out a way of getting him to accept the reality.
Amy's role of advocate for the enviroment was well played out. She was very adamant about pushing her strong concerns that Dirty Stuff would have on the environment. I wanted her to know as The Agency, that we would fully back her up, and we would closely be involved in the evaluation and monitoring at each site.
I feel one of my biggest challenges was understanding some of the business terminology in this negotiation. Another challenge, compiled ontop of that, was not knowing really what each person's objective or motive was behind their role. Another factor, is it is hard for me to act out the role, when I don't understand it.
This negotiation was interesting to watch the group dynamics in action. I was most impressed with all my classmates, as they really got into all their roles. Laura Ellen, especially, had great negotiation skills, as she interacted with Scott. She kept the level of communication open with all members, asking questions, opinions, and working to come to an agreement, especially with Scott. Laura Ellen worked hard to defend the employees rights, if their was a shutdown, the cleanup method procedures and policies. Her biggest challenge, it appears to me, was trying to get Dirty Stuff to comply with her expectations of the employees rights.
Scott felt backed in a corner, from my observation, as he defended his factory. I really kept pushing the fact, that we could or would close the plant down. This really got him upset, and that was not my goal, only to try to figure out a way of getting him to accept the reality.
Amy's role of advocate for the enviroment was well played out. She was very adamant about pushing her strong concerns that Dirty Stuff would have on the environment. I wanted her to know as The Agency, that we would fully back her up, and we would closely be involved in the evaluation and monitoring at each site.
I feel one of my biggest challenges was understanding some of the business terminology in this negotiation. Another challenge, compiled ontop of that, was not knowing really what each person's objective or motive was behind their role. Another factor, is it is hard for me to act out the role, when I don't understand it.
Sunday, September 16, 2007
Negotiation #5 "The Hospital Committee"
A rather uncomfortable decisioin to make for this life threatening dilemma in which all patients in need of the dialysis machine, and that no matter what decision made, someone will be left behind to die. All deserved it, but only 1 can have it. What a difficult dillema to be put in. Using process of elimination was hard enough, but when Laura Ellen, Amy and I tried to discuss our priortizing by values that too became complicated. Laura Ellen had an interesting view point, by pointing out the social impact, which helped her categorize them. Amy and I took more of the urgency standpoint, in our stance. We all agreed that all are very important and truly in the "real world" we would be stumped by this decision. This form of socialized medicine was hard enough, but Dr. Strange performed as each patient, it got harder. Each patient, of course, ended up only having two weeks to live. Dr. Strange did a good job, acting as each patient! This particular negotiation reminded of the illustration used by Team Building excercise. Where upon deciding the group of people that go on the lifeboat. It is a similar method of deciding who can get on the lifeboat, and how the teams came to that conclusion, based upon each person's critical skills, ect...
It was an interesting negotiation.
It was an interesting negotiation.
Negotiation #4 People v. Malvenue
I was the district attorney in this negotiation! Mr. Malvenue was arrested for assault with a deadly weapon against my client, Mrs. Malevenue. Despite the fact that Mrs. Malvenue has refuesed to sign a complaint against her husband, she is still afraid of repeated behavior. As her attorney it is my duty to make sure he does is intimidated by a stricter sentence and or punishment.
Scott acting as Mr. Malvenue's defense attorney and I have begun our negotiation.
Scott asks if my client has signed the paper to press charges. I did not know which information he had and playing it safe, I said i could won't give that information.
I asked if Mr. Malevnue had pleaded guilty, that threw Scott off a bit, and he re-read and said "no". He said she "fell" from an accident and ended up with bruises.
Scott asked if it were ok to start plea bargaining to which we agreed quickly.
I asked for his suggestions.
Scott made it clear he didn't want his client to go to jail, and could we arrange for counseling and community time.
I knew I was going to have to play this cool and some how incorporate counseling and community time, but I wasn't letting him get off on prison, but not going too hard, because I was too swamped for another case. Scott was biting at the bait pretty good here and not putting up too much of a struggle for me.
I threw out that the law states that if a man abuses his wife, regardless of if she presses charges ( which I really don't know the laws-but was bluffing my way thru this) ...ect..
Scott getting nervous jumps in and reminds me that Mrs. Malvenue did not press charges , so therefore; he won't go to jail...ect..she wants him back and loves him.
I reminded him that not only was Mrs. Malvenue jeapordized, but her son was at a high risk and the judge would be in favor of Mr. Malvenue spending much more time in prison.
Scott persists and tells me that if it does go to jail the only evidence of a witness was a neighbor.
I agreed to that statement, but alerted Scott that when Mrs. Malvenue goes for her own counseling she will probably leave her husband anyhow, after realizing he is scum, and she won't let her husband see her or the kids...
I asked how much time did he think was unreasonable or what time limit was he thinking about it as far as prison time. No more than 2 years with community time and counseling, it would need to be a short sentence.( wow! 2 years...i was doing good with this negotiation, at this point and knew I could get a shorter one and get this over with very quickly). I counter-offered with 1 year and 3 months, plus 1 year of community counseling, with community work involved.
We made our agreement rather quickly and pleasantly enough I did not go to court and was happy that Mr. Malvenue was going to be involved in counseling. I was happy at that outcome.
My negotiations have gone very quickly and I think I learned from the others and applied some of what I learned to this negotiation. I waited, listened and didn't jump at the first offer or put my offer out there. I wanted to gather some information first to collect as much valuable facts to build my case upon. It seemed that Scott was doing the much of the same strategy as me, not giving too much information, and perhaps giving too little for fear of losing what we needed to gain in the negotiation as well.
In retrospect, since I am learning to negotiate, I think I asked the right questions to gather my information, but still very vague as to what kind of creative questions will get me the right answer. I would like to build upon that.
Scott acting as Mr. Malvenue's defense attorney and I have begun our negotiation.
Scott asks if my client has signed the paper to press charges. I did not know which information he had and playing it safe, I said i could won't give that information.
I asked if Mr. Malevnue had pleaded guilty, that threw Scott off a bit, and he re-read and said "no". He said she "fell" from an accident and ended up with bruises.
Scott asked if it were ok to start plea bargaining to which we agreed quickly.
I asked for his suggestions.
Scott made it clear he didn't want his client to go to jail, and could we arrange for counseling and community time.
I knew I was going to have to play this cool and some how incorporate counseling and community time, but I wasn't letting him get off on prison, but not going too hard, because I was too swamped for another case. Scott was biting at the bait pretty good here and not putting up too much of a struggle for me.
I threw out that the law states that if a man abuses his wife, regardless of if she presses charges ( which I really don't know the laws-but was bluffing my way thru this) ...ect..
Scott getting nervous jumps in and reminds me that Mrs. Malvenue did not press charges , so therefore; he won't go to jail...ect..she wants him back and loves him.
I reminded him that not only was Mrs. Malvenue jeapordized, but her son was at a high risk and the judge would be in favor of Mr. Malvenue spending much more time in prison.
Scott persists and tells me that if it does go to jail the only evidence of a witness was a neighbor.
I agreed to that statement, but alerted Scott that when Mrs. Malvenue goes for her own counseling she will probably leave her husband anyhow, after realizing he is scum, and she won't let her husband see her or the kids...
I asked how much time did he think was unreasonable or what time limit was he thinking about it as far as prison time. No more than 2 years with community time and counseling, it would need to be a short sentence.( wow! 2 years...i was doing good with this negotiation, at this point and knew I could get a shorter one and get this over with very quickly). I counter-offered with 1 year and 3 months, plus 1 year of community counseling, with community work involved.
We made our agreement rather quickly and pleasantly enough I did not go to court and was happy that Mr. Malvenue was going to be involved in counseling. I was happy at that outcome.
My negotiations have gone very quickly and I think I learned from the others and applied some of what I learned to this negotiation. I waited, listened and didn't jump at the first offer or put my offer out there. I wanted to gather some information first to collect as much valuable facts to build my case upon. It seemed that Scott was doing the much of the same strategy as me, not giving too much information, and perhaps giving too little for fear of losing what we needed to gain in the negotiation as well.
In retrospect, since I am learning to negotiate, I think I asked the right questions to gather my information, but still very vague as to what kind of creative questions will get me the right answer. I would like to build upon that.
Wednesday, September 12, 2007
Negotiation #1 "Appleton V. Baker"
I represented the Appletons and Natalie played the part of the Bakers. This was my first negotiation. In my role as Mr. Appleton, I am required to pursuade Mr. Baker (buyer) into buying Lot 42, which is a half spare lot. The lot really has no value because it is not rebuildable. I am not happy with the $5,000 dollars that a different buyer has offered me, I would rather try to sell it to the Baker's for $7,000 or more to get my money's worth back.
Since this was my first negotiation, I had no particular stategy or technique to apply here.
Natalie was amiable and interested in the offer of Lot 42.
I dove in right away and put the price up front without finding out value of importance of the land to my neighbor. I think one reason was in fear of not being able to sell this awkard piece of land to them, so I wanted to settle it quickly.
To my suprise she took the $7,000 dollars I fairly offered. I then thought to myself as she settled so quickly (with a big smile on her face) that I overlooked some valuable research in this conversation.
I learned that Natalie ( Mr. Baker) was willing to pay up to $20,000 ( I do believe- my memory fails me at times). She laughed and I felt silly for not forseeing that!
I learned to try not to set the price so quickly and find out how the value of the property, or whatever it is means to the buyer. This will give help me with a starting price and perhaps propose a good time for the buyer to offer up a $ figure for me to work with.
The outcome being I (Mr. Appleton), the seller, very happy at breaking even of $7,000 of what I paid for it, and Mr.Baker happy for buying the lot, as he intended to add a sunroom on to it and he will now own it, with no fears of strange people close to his property. We were pretty happy with the deal, but it was a good learning experience for me. I believe Natalie did good with her analysis of her negotiation from what I could tell.
Since this was my first negotiation, I had no particular stategy or technique to apply here.
Natalie was amiable and interested in the offer of Lot 42.
I dove in right away and put the price up front without finding out value of importance of the land to my neighbor. I think one reason was in fear of not being able to sell this awkard piece of land to them, so I wanted to settle it quickly.
To my suprise she took the $7,000 dollars I fairly offered. I then thought to myself as she settled so quickly (with a big smile on her face) that I overlooked some valuable research in this conversation.
I learned that Natalie ( Mr. Baker) was willing to pay up to $20,000 ( I do believe- my memory fails me at times). She laughed and I felt silly for not forseeing that!
I learned to try not to set the price so quickly and find out how the value of the property, or whatever it is means to the buyer. This will give help me with a starting price and perhaps propose a good time for the buyer to offer up a $ figure for me to work with.
The outcome being I (Mr. Appleton), the seller, very happy at breaking even of $7,000 of what I paid for it, and Mr.Baker happy for buying the lot, as he intended to add a sunroom on to it and he will now own it, with no fears of strange people close to his property. We were pretty happy with the deal, but it was a good learning experience for me. I believe Natalie did good with her analysis of her negotiation from what I could tell.
Negotiation #2 "The Blender"
I happened to be the Complaints and Return Clerk for a large dept store. The Customer (Scott)
approached me informing me that he had recently bought a blender at our dept store, and it was deficient. Scott wants to return his blender. Scott had three strikes against him regarding getting a refund back. 1. He was carrying it back to me "out of the box". 2. It was broken now and can't be resold 3. His reciept was past 10 days past- which policy is up to 7 days to return for a full refund. We sat silent for a few minutes not sure of what position to take next! Scott suggested that he swap out his broke Blender for the display item. I am not sure now what happened to that suggestion, but I had made a suggestion that I write the manufacturer on behalf of my customer. They can send him a new one and he will keep the blender. If that doesn't work, he can come back to the store and we can decide what to do then.
I thought this negotiation went very well and we each had a suggestion that suited each of our needs and dilemma. My customer was complaint and polite, much different than what had been stated on my paper, so I was happy with that.
approached me informing me that he had recently bought a blender at our dept store, and it was deficient. Scott wants to return his blender. Scott had three strikes against him regarding getting a refund back. 1. He was carrying it back to me "out of the box". 2. It was broken now and can't be resold 3. His reciept was past 10 days past- which policy is up to 7 days to return for a full refund. We sat silent for a few minutes not sure of what position to take next! Scott suggested that he swap out his broke Blender for the display item. I am not sure now what happened to that suggestion, but I had made a suggestion that I write the manufacturer on behalf of my customer. They can send him a new one and he will keep the blender. If that doesn't work, he can come back to the store and we can decide what to do then.
I thought this negotiation went very well and we each had a suggestion that suited each of our needs and dilemma. My customer was complaint and polite, much different than what had been stated on my paper, so I was happy with that.
Monday, August 27, 2007
Negotiation #3 "Today is Bentley automobile Day"
Selling this car was a bit of a challenge as Dawn held her own and stuck in there with me as we negotiated the price of the Bentley. I tried to find out the buyer's price range, and Dana was smart and did not offer that to me. I then threw a price out there to get a feel as to where she was in the price range. We went from $60 thousand dollars to &25 thousand pounds after 10 min of haggling back and forth of her needs, the quality of car, the downfall of imported or expensive parts. This was good training ground for me and I learned many important points from this particular negotiation. I learned not to offer the price up front as the buyer and to find out the importance or value of the buyer before beginning the negotiation.
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